My Top Excruciating Call Center Moments

You are very important to us!

 

 

  1. ‘Thank you for calling X. Our agents are busy assisting other customers. Please hold the line and will answer your call as soon as possible.’
  2. Holding the line for over 45 minutes just to be cut off by the system because the call center closing time has reached.
  3. Holding the line for over 45 minutes, the agent picks up and transfers your call for another decade of holding.
  4. Holding the line for over 30 minutes and then the system hangs up because of a computer error.
  5. Holding the line for over 30 minutes and the customer agent can’t solve the problem due to a system upgrade/technical glitch.
  6. Holding for over 15 minutes and getting a rude agent that won’t listen.
  7. Holding for over 15 minutes and getting a know it all agent that isn’t really solving your problem.
  8. The frequent number of times you have to give your details before any one solves your problem.
  9. The annoying songs played back when you are on hold.
  10. The annoying menu options.
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One comment

  1. Thanks for sharing your info. I truly appreciate your efforts
    and I am waiting for your next write ups thanks
    once again.

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