You are very important to us!
- ‘Thank you for calling X. Our agents are busy assisting other customers. Please hold the line and will answer your call as soon as possible.’
- Holding the line for over 45 minutes just to be cut off by the system because the call center closing time has reached.
- Holding the line for over 45 minutes, the agent picks up and transfers your call for another decade of holding.
- Holding the line for over 30 minutes and then the system hangs up because of a computer error.
- Holding the line for over 30 minutes and the customer agent can’t solve the problem due to a system upgrade/technical glitch.
- Holding for over 15 minutes and getting a rude agent that won’t listen.
- Holding for over 15 minutes and getting a know it all agent that isn’t really solving your problem.
- The frequent number of times you have to give your details before any one solves your problem.
- The annoying songs played back when you are on hold.
- The annoying menu options.
ChocolateHoney
rasberry_blush
Chocolate,Cream & Honey 
Thanks for sharing your info. I truly appreciate your efforts
and I am waiting for your next write ups thanks
once again.